Exchange Policy – Perfucia

Welcome to Perfucia.com! We are committed to ensuring your complete satisfaction with our exquisite fragrances. If you need to exchange an item, please review our Exchange Policy below to understand the guidelines and procedures.

1. Exchange Eligibility

To be eligible for an exchange, please ensure that your item meets the following criteria:

Time Frame: Exchanges must be requested within 5 days from the date of delivery.
Condition: Items must be unused, unopened, and in their original packaging.
Proof of Purchase: A valid proof of purchase (invoice or receipt) is required for all exchanges.
Eligible Items: Only the following items are eligible for exchange:
- Defective or Damaged Products: If the item arrived damaged or defective.
- Incorrect Items: If you received an item different from what you ordered.

Please note that opened or used perfumes are non-exchangeable unless they arrive damaged or defective.

2. Non-Exchangeable Items

Certain items are non-exchangeable, including:

Opened or Used Perfumes: For hygiene and safety reasons.
Gift Cards: Cannot be exchanged for cash or other products.
Personalized Items: Customized products are non-exchangeable unless defective.
Promotional Items: Items purchased through flash sales or special promotions may have different exchange terms. Please refer to the specific promotion details or contact our customer service for more information.

3. Exchange Process

Follow these steps to initiate an exchange:

Contact Us: Email our customer service team at support@perfucia.com with your order number, the item(s) you wish to exchange, and the reason for the exchange.
Approval: Our team will review your request and provide you with a Return Authorization Number (RAN) along with detailed exchange instructions.
Package Your Exchange: Securely package the item(s) in their original packaging, including all accessories and documentation. Clearly write the RAN on the outside of the package.
Ship the Exchange: Send the package to the address provided in the exchange instructions. Customers are responsible for return shipping costs unless the exchange is due to our error (e.g., damaged or defective item).
Select Replacement: Once your return is received and inspected, you can select your replacement item. If the desired replacement is out of stock, you may choose an alternative product or request a refund.

4. Exchange Options

Depending on the availability and nature of your exchange request, you may have the following options:

Same Item Exchange: Exchange for the same product in a different size, color, or variant (if applicable).
Different Item Exchange: Exchange for a different product of equal or lesser value.
Upgrade Exchange: Exchange for a higher-value product. Additional payment may be required to cover the price difference.
Refund: If an exchange is not possible, you may opt for a refund following our Return & Refund Policy.

5. Refunds for Exchanges

Approval: If your exchange request is approved, a refund for the original item will be processed following our Return & Refund Policy.
Refund Method: Refunds will be issued to the original payment method used during the purchase.
Processing Time: Please allow 5-7 business days for the refund to reflect in your account after the exchange is approved.
Notification: You will receive an email notification once your refund has been processed.

6. Damaged or Defective Items

If you receive a damaged or defective item and wish to exchange it:

Notify Us Immediately: Contact our customer service within 48 hours of delivery with your order number and photos of the damage or defect.
Resolution: We will provide a replacement at no additional cost or offer a full refund, depending on your preference and item availability.

7. Address Accuracy

Please ensure that your shipping address is correct and complete to avoid any delays or issues with your exchange delivery. Perfucia.com is not responsible for exchanges shipped to incorrect addresses provided by the customer.

8. International Exchanges

For international orders, exchange shipping costs and procedures may vary. Please contact our customer service team at support@perfucia.com for assistance with international exchanges.

9. Changes to Exchange Policy

Perfucia.com reserves the right to update or modify this Exchange Policy at any time without prior notice. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting.

If you have any questions or need further assistance regarding our Exchange Policy, please contact our customer support team:

Email : support@perfucia.com
Mobile : +91-8847714529
Address: Second Floor Tinnal Chowk Itwari Nagpur 440002

Thank you for choosing Perfucia.com! We are dedicated to providing you with exceptional fragrances and outstanding customer service.