Return & Refund Policy

Welcome to Perfucia.com! We strive to ensure that you are completely satisfied with your purchase of our exquisite fragrances. If for any reason you are not entirely happy with your order, please review our Return & Refund Policy below.

1. Return Eligibility

To be eligible for a return, please ensure that your item meets the following criteria:

Time Frame: Returns must be initiated within 5 days from the date of delivery.
Condition: Items must be unused, unopened, and in their original packaging.
Proof of Purchase: A valid proof of purchase (invoice or receipt) is required for all returns.

Please note that due to the nature of our products, opened or used perfumes are non-returnable unless they arrive damaged or defective.

2. Non-Returnable Items

Certain items are non-returnable, including:

Opened or Used Perfumes: For hygiene and safety reasons.
Gift Cards: Cannot be redeemed for cash or returned.
Personalized Items: Customized products are non-returnable unless defective.

3. Return Process

Follow these steps to initiate a return:

Contact Us: Email our customer service team at support@perfucia.com with your order number, item(s) you wish to return, and the reason for the return.
Approval: Our team will review your request and provide you with a Return Authorization Number (RAN) along with detailed return instructions.
Package Your Return: Securely package the item(s) in their original packaging, including all accessories and documentation. Clearly write the RAN on the outside of the package.
Ship the Return: We will initiate the return pickup of the product

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Non-Refundable Items: If the return is rejected (e.g., items are not in original condition), you will receive an email explaining the reason.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please follow the Return Process outlined above.

6. Late or Missing Refunds

If you haven’t received a refund within 7-10 business days after your return was processed:

Check Your Bank Account: It may take some time for your bank to process and post the refund.
Contact Your Bank: There may be delays on their end.
Reach Out to Us: If you’ve done all of the above and still have not received your refund, please contact us at support@perfucia.com.

7. Damaged or Defective Items

If you receive a damaged or defective item:

Notify Us Immediately: Contact our customer service within 48 hours of delivery with your order number and photos of the damage or defect.
Resolution: We will provide a replacement at no additional cost or issue a full refund, depending on your preference and item availability.

8. Return Shipping Costs

Customer Responsibility: Unless the return is due to our error (e.g., wrong or defective item), the customer is responsible for return shipping costs.
Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance. Perfucia.com is not responsible for lost or damaged returns.

9. International Returns

For international orders, return shipping costs and procedures may vary. Please contact our customer service team at support@perfucia.com for assistance with international returns.

10. Refunds for Promotional Items

Items purchased during promotions or with discount codes are eligible for refunds based on the original purchase price. Any promotional discounts applied will be refunded proportionally.

11. Changes to Return & Refund Policy

Perfucia.com reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting.

If you have any questions or need further assistance regarding our Return & Refund Policy, please contact our customer support team:

Email : support@perfucia.com
Mobile : +91-8847714529
Address: Second Floor Tinnal Chowk Itwari Nagpur 440002

Thank you for choosing Perfucia.com. We are dedicated to providing you with exceptional fragrances and outstanding customer service!